Estes Termos e Condições de Acesso ("Termos") são acordados entre Thiago Figueiredo Fonseca Ribeiro, trabalhador independente, com Número de Identificação Fiscal (NIF) 295 240 830, com morada em Rua Engenheiro Cancela de Abreu, 7 - 4º Direto - Leiria - Caldas da Rainha - 2500-197 - Portugal ("Nós" ou "nosso") e você ("Usuário" ou "você"). Estes Termos regem o uso da plataforma Soul Empreendedor, acessível através do site , incluindo todos os serviços e conteúdos disponíveis (coletivamente, os "Serviços").
Ao acessar ou usar os Serviços, você concorda em cumprir e estar vinculado por estes Termos. Se você não concorda com estes Termos, por favor, não utilize os Serviços.
Os presentes Termos e Condições de Acesso aplicam-se exclusivamente a pessoas singulares não comerciantes, entendendo-se como tal qualquer pessoa singular que atue com fins que não pertençam ao âmbito da sua atividade comercial, industrial, artesanal ou profissional, nos termos da alínea g) do artigo 2.º do Decreto-Lei n.º 84/2021, de 18 de outubro e alínea e) do artigo 3.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro, nas suas versões mais atuais.
As partes acordam que as inscrições efetuadas através do site serão reguladas exclusivamente pelo presente contrato.
Descrição dos Serviços
A Soul Empreendedor oferece uma variedade de cursos e serviços de mentoria, disponíveis através do site . Os serviços oferecidos são:
Ao se inscrever em qualquer um desses serviços, você concorda em cumprir os termos e condições aqui estabelecidos, bem como quaisquer termos adicionais que possam ser fornecidos em relação a serviços específicos.
Para quaisquer dúvidas relacionadas a estes Termos e Condições, por favor entre em contato conosco através de ou através da mensagem direta na plataforma.
Estes Termos e Condições não geram qualquer contrato de sociedade, de mandato, de franquia ou relação de trabalho entre você e a Soul Empreendedor.
Termos e Condições Gerais atualizados em 27 de Outubro de 2023.
Thank you for visiting our Site and/or using Heights, an app designed to allow you to build and manage your own online education program. Please read these Terms of Service and our Privacy Policy carefully, as you must agree to them as amended in order to have our permission to use our Site and Service.
Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:
“Agreement” means these Terms of Service;
“App” refers to our Heights app, which provides a platform for creating and managing online education programs;
“Heights” refers to our company, known as “Velora Studios, LLC”; our Site; our Service; our App; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
“Service” refers to the services that we provide through our Site, including our Site itself, our education platform creation services, our App, and any other services we may provide online or offline;
“Site” refers to our website, www.heightsplatform.com;
“User” refers to users of our App, user who pay for our Service, and general visitors to our Site;
“Program” refers to the account created by a User in which they will use our Service and build their education content.
“Student” refers to a person who signs up to use the Program which the User has created;
“You” refers to you, the person who is entering into this Agreement with Heights.
Heights is owned and operated by Velora Studios, LLC, a Limited Liability Company formed and doing business in the State of Delaware, and registered with the Delaware Department of State’s Division of Corporations under File Number 4658163. Any legal documents to be served or other queries should, unless otherwise provided or required by this Agreement, our Privacy Policy, or any provision of any applicable law, be sent via certified mail to:
Attn: Velora Studios, LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
Heights is an online course creation software platform for creating and managing an online education program. We provide tools that help you to create and organize educational content to teach Students and analyze their progress.
In order to use our Service, you must meet a number of conditions, including but not limited to:
Heights provides its Service on an as-is basis and, notwithstanding any other statements or examples given on our Site or elsewhere, makes no representations as to how Heights can be best used by any specific User or Student. You agree that you bear the sole responsibility of determining whether the Heights App is suitable for your use, and that Heights shall not be liable for any losses which result from the use of our Service.
Once you have met our eligibility criteria described above and paid the appropriate fee to Heights as a User, or signed up under a User's Program as a Student, you will be provided with access to our Service. Although you have met the preliminary requirements to use our Service, there are certain additional rules which apply before, during, and subsequent to your registration with Heights. You must not:
Fair Use Policy for Unlimited Uploading and Bandwidth: Generally, we do not limit or impose additional charges for video or data storage (ex: the data stored in your Program for courses, products, text, files, video, audio, and other multimedia content you create), or bandwidth consumption (ex: the data used in order to deliver your files, site pages, and videos to Students). This policy is subject to fair use: If your aggregate storage usage or bandwidth usage (across every account you control) is higher than 99% of Users on our App in any calendar month, we may, in our discretion, charge fees for excessive usage, require you to upgrade to a different plan, or terminate your account(s) upon advance written notice.
All payments are processed by our third party payment processor, Stripe, and payment may be made to them by Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. All prices on our Site, unless otherwise stated, are listed in United States dollars.
We may decide to apply varying payment plans from time to time. For example, we may require that you pay one lump sum for the purchase of our App, or we may rebill you on a recurring subscription basis. In either case, payment terms and, if applicable, rebilling periods shall be posted on our Site and are hereby incorporated into this Agreement by reference. If two or more listed payment terms conflict with each other, the one most beneficial to Heights shall take precedence.
You may cancel your subscription at any time. Refunds will be provided in full within the first thirty days of your subscription if for any reason you are not satisfied with our Service and notify us of your request for a refund within that time. After thirty days beyond your initial purchase, we will not be obliged to provide any refund, even on a pro rata basis. You may cancel your Service at any time after the initial thirty days and you will continue to have access to our Service until the end of the most recently paid subscription period, if applicable.
Should payment plans change or increase after an initial subscription, current Users will either have the option of staying on their current plan or may be grandfathered into the new subscription plan at their current subscription plan’s rate for a period of one year.
An "Active Student" is a Student in a User's Program who is currently able to login, access at least one product, and is not marked by you as "deactivated". Heights does not set a hard limit on the number of active students that are allowed on our paid subscription plans. The following overages are allowed:
An overage of 5% or more above the plan limit for 2 consecutive months will be required to upgrade.
An "Active Student" is a Student in a User's Program who has logged into the Program in the past 30 days. Heights does not set a hard limit on the number of active students that are allowed on our paid subscription plans. The following overages are allowed:
An overage of 5% or more above the plan limit for 2 consecutive months will be required to upgrade.
Heights may, but is not obligated to, provide discounts, including but not limited to an initial thirty day free trial offer for the use of our Service. The discounts provided will be made according to the information published on our Site, and if any information is conflicting, the terms most beneficial to Heights shall take effect. Discounts may not be applied to past payments.
Heights may refuse to provide such discounts for any reason including, but not limited to, fraud, unauthorized accounts (such as multiple accounts being used to take advantage of a one-time offer repeatedly), mistake on the part of our publication of information, actual or expected financial hardship, sale of all or part of our business, or any other reason.
Where a User provides payment to Heights, and that amount of money is subsequently taken from Heights due to a chargeback or similar reversal, Heights shall be entitled to recover that amount from the User as liquidated damages, as well as our reasonable attorneys’ fees, court costs and disbursements, and/or collection agency fees required to collect these liquidated damages.
Please note that this restriction on chargebacks is designed to prevent fraud and keep our costs low, which allows us to offer lower prices for our Service. Users may of course bring disputes against us in accordance with the “Forum of Dispute” provisions found further below.
As a User of our App, if a Student requests a refund from you, it is your responsibility to handle this with your Student. Heights does not collect payments from your Students. Heights is not a Merchant of Record platform. Any disputes of Student payments are between the Student, User, and the third-party payment processor the User chooses to use. As a User with Students, it is your responsibility to have your own terms, privacy policy, and refund policy in place and follow all applicable laws. Further, while Heights provides email support to its Users, Heights does not offer email support to the Students of its Users.
Because Heights may be used with a mobile device, certain third party SMS charges, data charges, and other fees may be applied in relation to your use of our Service. You agree that you are responsible for tracking and paying these charges, and that Heights shall not be liable to you for such charges.
Heights is provided as licensed software to you. When you provide the proper payment to us or otherwise meet the requirements to use our App (such as by being eligible for a trial offer), you are authorized to use one account for our software at the price given. You may not distribute this software, copy it, reverse engineer it, or otherwise tamper with it or reproduce it. Heights reserves the right to revoke our license for our App’s use at any time.
At time, Heights may have server downtime or other Service outages for reasons including, but not limited to, server maintenance, legal compliance, security issues, or other business operations. You agree that we are not liable for any losses incurred by you as a result of such downtime, and that you should have a backup plan in place if you are relying on our Service for any purpose which could cause a loss to you if our Service became unavailable.
Heights expended much effort on developing its App and ensuring that it is unique from other Apps. Copying our App or any portion thereof could, in addition to being prohibited generally by intellectual property law, harm our business. You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site, including our App, without receiving our prior written permission.
Heights must be assured that it has the right to use the content that is uploaded using its App. Such content may include, but is not limited to, arrangements of data by Users in which a copyright subsides. Whenever submitting content to us through our App, you agree that you are granting us a non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial and non-commercial right to use the content that you submit to us for the purpose of providing you with our Service. You warrant to us that you have the right to grant us this right over the content, and that you will indemnify us for any loss resulting from a breach of this warranty and defend us against claims regarding the same.
“HEIGHTS”, “Heights Platform”, the Heights Platform logo icon, “Velora,” “Velora Studios,” and the Velora Studios icon are registered trademarks used by us, Velora Studios, LLC, to uniquely identify our Site, Service, and business. Additionally, the service mark “Climb Above” and the service mark “Creator Climb” are an unregistered trademarks protected generally by the provisions of the Lanham Act, as well as various status prohibiting unfair competition and the common law tort of passing off. You agree not to use our marks anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our Site, App, or their design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own App or other directly or indirectly competing business.
We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.
Users must not post any information that infringes on anyone’s copyright. We take copyright infringement very seriously, and we have registered a Copyright Agent with the United States Copyright Office, which limits our liability under the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message which contains:
You must sign this notification and send it to our Copyright Agent at support@heightsplatform.com. Since we request notification by e-mail, an electronic signature is acceptable.
Although U.S. law does not provide for a similar procedure for trademark
infringement, we recommend that you send us similar information to that
above in regards to any allegation of trademark infringement, and we will
address it as soon as practicable.
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU AGREE THAT YOU ARE RELEASING US FROM ANY LIABILITY THAT WE MAY OTHERWISE HAVE TO YOU IN RELATION TO OR ARISING FROM THIS AGREEMENT OR OUR SERVICES, FOR REASONS INCLUDING, BUT NOT LIMITED TO, FAILURE OF OUR SERVICE, NEGLIGENCE, OR ANY OTHER TORT. TO THE EXTENT THAT APPLICABLE LAW RESTRICTS THIS RELEASE OF LIABILITY, YOU AGREE THAT WE ARE ONLY LIABLE TO YOU FOR THE MINIMUM AMOUNT OF DAMAGES THAT THE LAW RESTRICTS OUR LIABILITY TO, IF SUCH A MINIMUM EXISTS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR DAMAGES CAUSED BY THIRD PARTIES WHO MAY USE OUR SERVICES, INCLUDING BUT NOT LIMITED TO PEOPLE WHO COMMIT INTELLECTUAL PROPERTY INFRINGEMENT, DEFAMATION, TORTIOUS INTERFERENCE WITH ECONOMIC RELATIONS, OR ANY OTHER ACTIONABLE CONDUCT TOWARDS YOU.
WE ARE NOT RESPONSIBLE FOR ANY MISUSE OF OUR APP, AND YOU AGREE THAT YOU ARE RESPONSIBLE FOR DETERMINING THE SUITABILITY OF OUR APP AS IT APPLIES TO YOU.
WE ARE NOT RESPONSIBLE FOR ANY LOSSES WHICH RESULT FROM SERVER DOWNTIME OR OTHER TECHNICAL ISSUES.
WE ARE NOT RESPONSIBLE FOR ANY FAILURE ON THE PART OF OUR PAYMENT PROCESSOR TO PROCESS YOUR PAYMENTS PROPERLY, AND YOU SHOULD CONTACT THEM AND/OR YOUR CARD COMPANY DIRECTLY TO SOLVE ANY PAYMENT ISSUES WHICH YOU MAY HAVE.
WE ARE NOT LIABLE FOR ANY FAILURE OF THE GOODS OR SERVICES OF OUR COMPANY OR A THIRD PARTY, INCLUDING ANY FAILURES OR DISRUPTIONS, UNTIMELY DELIVERY, SCHEDULED OR UNSCHEDULED, INTENTIONAL OR UNINTENTIONAL, ON OUR WEBSITE WHICH PREVENT ACCESS TO OUR WEBSITE TEMPORARILY OR PERMANENTLY.
THE PROVISION OF OUR SERVICE TO YOU IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTHING IN THE PROVISIONS OF THIS “REPRESENTATIONS & WARRANTIES” SECTION SHALL BE CONSTRUED TO LIMIT THE GENERALITY OF THE FIRST PARAGRAPH OF THIS SECTION.
For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.
You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our website or acceptance of the offers contained on it. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial.
Heights provides an App to its Users as a service. Heights is not a marketplace, and is not responsible for any interactions between its Users and their Students.
This Agreement shall be governed by the laws in force in the State of Texas. The offer and acceptance of this contract are deemed to have occurred in the State of Texas.
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of Texas. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be head solely within the lowest court of competent jurisdiction having the authority to hear civil matters in the State of Texas (“Small Claims Court”).
If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court.
If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court.
You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court.
If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.
You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
If for any reason the provisions in this section as to the proper forum of dispute are found to be unenforceable and another state may have jurisdiction over such disputes, you agree that this section shall apply as analogously as possible in that other state, including but not limited to the requirement that the dispute be brought in that state’s small claims court.
You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Heights shall have the sole right to elect which provision remains in force.
Heights reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or the any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
We may terminate your account or access as well as access to our Site and Service to you at our discretion without explanation, though we will strive to provide a timely explanation in most cases. Our liability for refunding you, if you have paid anything to us, will be limited to the amount you paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to your breach of this Agreement, in which case you agree that we are not required to provide any refund or other compensation whatsoever.
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
We may amend this Agreement from time to time. When we amend this Agreement, we will post the changes here. You must read this page every time you access our Site or Service, and if you do not agree to any changes, you must cease using our Site and Service immediately and inform us of your non-agreement with sufficient information to identify your account at support@heightsplatform.com so that we may disable your account.
Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Heights must be sent to support@heightsplatform.com.
Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Last Modified: August 31, 2023
SOBRE NÓS
A Política de Cookies e Privacidade da Soul Empreendedor visa a proteção da sua Privacidade que é um dos nossos principais objetivos.
A presente Política de Cookies e Privacidade da Soul Empreendedor estabelece os termos e condições ao abrigo dos quais a empresa Soul Empreendedor, com o NIF 295 240 830 e com sede na Rua Engenheiro Cancela de Abreu, 7 4º Direito, doravante designada por SOUL, está permanentemente empenhada na proteção online dos seus clientes e/ou dos utilizadores da sua plataforma informática.
O presente documento visa, assim, dar a conhecer a nossa Política Cookies e Privacidade, e, em concreto os termos e condições em que os seus dados pessoais são tratados no âmbito da prestação dos serviços e soluções pela SOUL, para que possa dar o seu consentimento de forma livre e esclarecida ao tratamento em causa quando tal for necessário à prestação dos serviços e soluções adquiridas, conforme resulta do nosso website.
Por favor note que nas diversas páginas do website da SOUL onde são recolhidos dados pessoais com vista à prestação dos serviços e soluções por nós prestadas, serão publicadas informações específicas nos termos do disposto no artigo 13º do REGULAMENTO (UE) 2016/679 DO PARLAMENTO EUROPEU E DO CONSELHO de 27 de abril de 2016 relativamente à proteção das pessoas singulares no que diz respeito ao tratamento de dados pessoais e à livre circulação desses dados e que revoga a Diretiva 95/46/CE – Regulamento Geral sobre a Proteção de Dados (doravante, “Regulamento”) para sua análise antes de fornecer os dados pessoais por nós solicitados e recolhidos, conforme acima referido.
As informações e dados pessoais entregues por si ou a que tenhamos acesso no âmbito da prestação dos diversos serviços e soluções pela SOUL, serão tratadas em conformidade com as disposições do Regulamento e com as obrigações de confidencialidade a que todos os colaboradores da SOUL estão contratual e legalmente vinculados.
De acordo com o disposto no Regulamento, o tratamento dos dados pessoais realizado pela SOUL está sujeito aos princípios da licitude, lealdade e transparência; da limitação das finalidades; da minimização dos dados e da exatidão; da limitação da conservação; da integridade e confidencialidade e da responsabilidade.
1. RESPONSÁVEL PELO TRATAMENTO E ENCARREGADO DE PROTECÇÃO DE DADOS PESSOAIS
Integra a nossa estrutura organizativa um Encarregado de Proteção de dados pessoais (DPO) que estará disponível para lhe prestar qualquer informação relativa ao tratamento dos seus dados pessoais pela SOUL, incluindo a lista dos nossos subcontratantes em matéria de proteção de dados pessoais. É possível contactar o DPO enviando um e-mail para
2. DADOS PESSOAIS TRATADOS
Como tratamento de dados pessoais e de acordo com a Política Cookies e Privacidade, entendemos nos termos que resultam expressamente do Regulamento “uma operação ou um conjunto de operações efetuadas sobre dados pessoais ou sobre conjuntos de dados pessoais, por meios automatizados ou não automatizados, tais como a recolha, o registo, a organização, a estruturação, a conservação, a adaptação ou alteração, a recuperação, a consulta, a utilização, a divulgação por transmissão, difusão ou qualquer outra forma de disponibilização, a comparação ou interconexão, a limitação, a eliminação ou a destruição”.
Note por favor que os dados pessoais por nós recolhidos, dependendo das suas decisões quanto aos serviços a subscrever e ao respetivo modo de utilização (doravante designados apenas por “Dados Pessoais”).
Os dados pessoais tratados através do nosso website são os seguintes:
A) DADOS DE NAVEGAÇÃO
Os sistemas e os procedimentos de software utilizados para operar o nosso website adquirem, durante sua operação normal, alguns dados pessoais cuja transmissão está implícita no uso de protocolos de comunicação da Internet. Trata-se de informações que não são recolhidas para serem associadas a partes interessadas identificadas, mas que, pela sua natureza, poderiam, através de processamento e associação com dados mantidos por terceiros, permitir que os utilizadores fossem identificados. Esta categoria de dados inclui endereços IP ou nomes de domínio dos utilizadores que se conectam com o nosso website, os endereços na notação Uniform Resource Identifier (URI) dos recursos solicitados, a hora da solicitação, o método usado para enviar a solicitação, solicitação ao servidor, o tamanho do arquivo obtido em resposta, o código numérico indicando o status da resposta dada pelo servidor (sucesso, erro, etc.) e outros parâmetros relacionados com o sistema operacional. Estes dados são utilizados com o único propósito de obter informações estatísticas anónimas sobre a utilização do nosso website e para verificar o seu correto funcionamento, para identificar anomalias e / ou abuso e são eliminados imediata e definitivamente após o tratamento em causa.
Os dados em causa podem ser utilizados para determinar a responsabilidade em caso de crimes contra a SOUL ou terceiros cometidos através do nosso website.
B) COOKIES
Os cookies são pequenos ficheiros de texto que os portais online visitados pelo utilizador enviam e registam no seu computador ou dispositivo móvel, para depois serem retransmitidos aos mesmos portais online numa próxima visita. Graças aos cookies, o portal online recorda as ações e as preferências do utilizador (como, por exemplo, os dados de login, o idioma escolhido, o tamanho da letra e outras configurações de visualização, etc.) de forma a serem mostradas novamente quando o utilizador voltar a visitar esse portal online ou navegar de uma página para outra. Os cookies são, assim, usados para executar autenticações informáticas, monitorização de sessões e armazenamento de informações sobre as atividades dos utilizadores que acedem a um portal online e podem conter também um código de identificação único que permite monitorizar a navegação do utilizador dentro do próprio portal online para fins estatísticos ou publicitários. Durante a navegação num portal online, o utilizador pode também receber no seu computador ou dispositivo móvel cookies de portais online ou de servidores da web diferentes daqueles que está a visitar (os chamados “cookies de terceiros”). Algumas operações não poderão ser realizadas sem o uso de cookies, que, em alguns casos são assim tecnicamente necessários para o próprio funcionamento do portal online.
Existem vários tipos de cookies, consoante as suas características e funções, e estes podem permanecer no computador ou dispositivo móvel do utilizador por diferentes períodos de tempo: os chamados cookies de sessão, que são automaticamente eliminados quando o navegador é fechado; os chamados cookies persistentes, que permanecem no equipamento do utilizador até um prazo pré-determinado.
De acordo com a legislação em vigor em Portugal, para a utilização de cookies nem sempre é necessário um consentimento expresso por parte do utilizador. Em particular, não exigem esse consentimento os “cookies técnicos”, ou seja, aqueles usados com o único propósito de transmitir uma comunicação através de uma rede de comunicações eletrónicas, ou na medida do estritamente necessário para prestar um serviço expressamente solicitado pelo utilizador. Trata-se, por outras palavras, de cookies indispensáveis para o funcionamento do portal online ou necessários para realizar atividades solicitadas pelo utilizador, nomeadamente: os “cookies analytics” quando utilizados diretamente pelo gestor do portal online para recolher informações, de forma agregada, sobre o número dos utilizadores e sobre a forma como estes visitam o sítio web, os cookies de navegação ou de sessão (para autenticar-se), os cookies de funcionalidade que permitem ao utilizador a navegação em função de uma série de critérios selecionados (por exemplo, o idioma, os produtos selecionados para compra) a fim de melhorar o serviço prestado ao mesmo. Para os “cookies de criação de perfil”, vice-versa, ou seja, aqueles destinados a criar perfis relativos ao utilizador e usados para enviar mensagens publicitárias em consonância com as preferências expressas pelo mesmo no âmbito da navegação na internet, é necessário um consentimento prévio do utilizador.
Existem vários cookies que podem ser desmarcados, com exceção dos cookies de terceiros em relação aos quais o utilizador deve referir-se diretamente às respetivas modalidades de marcação e desmarcação dos respetivos cookies, indicadas através das ligações:
A seguir são indicadas as ligações para as informações sobre cookies de terceiros.
A SOUL envia apenas cookies essenciais, através da sua página Web. Alguns cookies são essenciais para aceder a áreas específicas do nosso site. Estes são necessários para algumas áreas do site funcionarem, mas não são utilizados de forma alguma para o identificar pessoalmente. Os cookies de funcionalidade são temporários e são automaticamente eliminados uma vez que saia do site. Estes cookies são essenciais ao bom funcionamento do site.
CONFIGURAÇÕES RELATIVAS AOS COOKIES
O utilizador poderá bloquear ou eliminar (na totalidade ou parcialmente) os cookies essenciais ou de funcionalidade através de funções específicas do seu navegador. Informa-se, no entanto, o utilizador que a não autorização dos cookies essenciais poderá impossibilitar a utilização do portal online, a visualização dos seus conteúdos e a utilização dos respetivos serviços e soluções. Inibir os cookies de funcionalidade poderá implicar que alguns serviços ou determinadas funções do portal online não estejam disponíveis ou não funcionem corretamente e o utilizador poderá ser obrigado a alterar ou a inserir manualmente algumas informações ou preferências cada vez que visitar o portal online
3. FINALIDADE DO TRATAMENTO DOS DADOS PESSOAIS
O tratamento dos dados pessoais que pretendemos realizar, com o seu consentimento específico e expresso quando necessário, tem as seguintes finalidades:
a) Permitir a prestação dos Serviços e Soluções por si solicitadas, incluindo a recolha, o armazenamento e o tratamento de dados para fins de gestão operacional, técnica e administrativa da relação comercial e contratual relacionada com a prestação dos Serviços e Soluções com vista à realização de comunicações relacionadas com a referida relação da SOUL com o cliente;
b) Permitir a navegação e consulta do website da SOUL;
c) Responder a pedidos de assistência ou informação, que a SOUL pode receber via e-mail, telefone ou através do formulário apropriado disponível no seu website. No que respeita a respostas a pedidos de assistência recebidos pela SOUL através do telefone, informamos que as chamadas podem ser gravadas para que a SOUL possa demonstrar que processou corretamente as suas solicitações;
d) Cumprir obrigações legais, contabilísticas e tributárias;
e) Enviar comunicações de marketing direto (através do envio de comunicações eletrónicas) relativas a serviços e soluções semelhantes aos já subscritos pelo Cliente, exceto em caso de oposição inicial ou quanto a comunicações posteriores. Por favor, note que caso se trate de pessoa coletiva, a SOUL poderá enviar comunicações eletrónicas para fins de marketing direto relativas a bens e serviços prestados pela própria ou por empresa do mesmo Grupo, exceto se o Cliente recusar expressamente a receção futura deste tipo de comunicações e se inscrever na lista nacional de pessoas coletivas que manifestem expressamente opor-se à receção de comunicações não solicitadas para fins de marketing direto.
f) Elaborar estudos, pesquisas, estatísticas de mercado; de maneira a poder enviar material publicitário, informações ou inquéritos de satisfação com vista à melhoria da qualidade do serviço prestado através de comunicações eletrónicas e/ou chamadas telefónicas, ou ainda através das páginas oficiais da SOUL nas redes sociais;
g) Para efetuar propostas comerciais personalizadas com base nos produtos ou serviços que adquiriu, ou sobre os quais mostrou interesse. Esse processo é necessário para fins de interesse legítimo do responsável pelo tratamento de dados em personalizar as suas propostas comerciais. Poderá opor-se a este processo enviando o seu pedido à SOUL através do seguinte e-mail:
h) Para fins exclusivos de segurança e prevenção de comportamento fraudulento.
4. FUNDAMENTO DO TRATAMENTO E SUA NATUREZA OBRIGATÓRIA OU FACULTATIVA
O fundamento legal para tratar os dados pessoais para as finalidades indicadas nos pontos a), b) e c) da cláusula anterior é o que consta da alínea b) do n.º 1 do artigo 6º do Regulamento, uma vez que o tratamento em causa é necessário para a prestação dos Serviços e Soluções contratados pelo Cliente. Note por favor que o fornecimento de dados pessoais para essas finalidades é facultativo, no entanto, o não fornecimento dos mesmos torna impossível a prestação dos Serviços pela SOUL.
A finalidade indicada no ponto d) acima traduz um tratamento legítimo de dados pessoais nos termos da alínea c) do n.º 1 do artigo 6º do Regulamento, uma vez que tal tratamento é necessário para que a SOUL possa cumprir obrigações legais a que está sujeita.
O tratamento de dados pessoais efetuado para fins de marketing fundamenta-se no consentimento expresso e inequívoco do Cliente, em conformidade com o disposto na alínea a) do n.º 1 do artigo 6º e na alínea c) do n.º 2 do artigo 22º do Regulamento. O fornecimento dos seus dados pessoais para essa finalidade é, deste modo, opcional. Caso pretenda opor-se ao tratamento dos seus dados pessoais para fins de marketing direto, poderá fazê-lo a qualquer momento, enviando o seu pedido à SOUL através do seguinte e-mail:
A finalidade referida no ponto h) acima tem como fundamento o interesse legítimo da SOUL em detetar fraudes cometidas contra si, em conformidade com o disposto na alínea f) do n.º 1 do artigo 6º do Regulamento.
5. DESTINATÁRIOS DOS DADOS PESSOAIS
Os seus dados pessoais poderão ser comunicados, para as finalidades acima descritas às seguintes entidades:
a) sujeitos que normalmente atuam como subcontratantes, ou seja: pessoas singulares ou coletivas que prestam assistência, manutenção, instalação e aconselhamento à SOUL em questões contabilísticas, administrativas, jurídicas, fiscais, financeiras os seus dados pessoais poderão ser comunicados, para as finalidades acima descritas às seguintes entidades: financeiras e de recuperação de crédito; entidades com os quais é necessário interagir com vista à prestação dos Serviços ou Soluções ou pessoas que exerçam funções de manutenção técnica (incluindo manutenção de equipamentos e das comunicações eletrónicas);
b) Entidades a que a SOUL deva comunicar os dados pessoais em conformidade com o disposto na legislação aplicável e/ou em resposta a solicitações de autoridades competentes, devidamente fundamentadas para o efeito;
c) Pessoas autorizadas pela SOUL a tratar os dados pessoais estritamente necessários para realizar operações relacionadas com a prestação dos Serviços e Soluções, as quais estão vinculadas contratual e/ou legalmente a deveres de confidencialidade e sigilo profissional;
d) Parceiros de negócios para os fins específicos apenas no caso de o Cliente ter prestado o seu consentimento expresso, inequívoco e específico para o efeito.
6. CONSERVAÇÃO DOS DADOS PESSOAIS
Os dados pessoais tratados para as finalidades indicadas na cláusula 3 serão conservados pelo período de tempo estritamente necessário para a realização dessas mesmas finalidades em cumprimento da Política Cookies e Privacidade.
Apresentam-se os seguintes os prazos de conservação dos seguintes dados pessoais do cliente:
Dados pessoais tratados para fins de marketing quando o contrato entre a SOUL e os titulares de dados pessoais já não está em vigor: esses dados podem ser conservados até o titular dos dados revogar o consentimento prestado.
Dados pessoais dos clientes disponibilizados aquando da contratação: este tipo de dados pessoais será conservado por dez anos, se respeitar a dados relativos à faturação dos serviços e soluções contratados e 5 anos após a cessação do contrato se a justificações da sua conservação respeitar apenas à necessidade de a SOUL se defender contra uma reivindicação legal baseada em responsabilidade contratual ou extracontratual.
Dados pessoais relevantes para o cumprimento de obrigações fiscais: Tais dados serão apagados após 10 anos de conservação, nos termos da Lei Fiscal.
7. DIREITOS DOS TITULARES DOS DADOS PESSOAIS
O Cliente tem o direito de solicitar à SOUL, a qualquer momento, o acesso aos seus dados pessoais, a respetiva atualização ou eliminação, nos termos do disposto no Regulamento. Tem ainda o direito de solicitar a limitação do tratamento dos seus dados pessoais, em conformidade com o disposto no artigo 18º do Regulamento, bem como o direito de obter os seus dados pessoais em formato estruturado, de uso comum e legível por dispositivo automático, nos casos previstos no artigo 20º do Regulamento.
As solicitações em causa deverão ser enviadas por escrito para o endereço de e-mail:
Caso entenda que o tratamento dos seus dados pessoais viola o disposto na legislação aplicável, poderá apresentar uma reclamação junto da autoridade de controlo competente, de acordo com o disposto no Regulamento.
8. VIGÊNCIA
Esta Política Cookies e Privacidade está em vigor desde 17 de Outubro de 2023.
A SOUL reserva-se no direito de modificar ou simplesmente atualizar, parcial ou integralmente o respetivo conteúdo, com vista ao cumprimento da legislação aplicável e em vigor a cada momento. A SOUL irá informá-lo sobre essas alterações assim que as mesmas forem introduzidas e estas serão vinculativas assim que forem publicadas no website da SOUL, pelo que deverá verificá-lo periodicamente de modo a tomar conhecimento da versão mais atualizada em cada momento da presente Política Cookies e Privacidade, em concreto, sobre o tratamento dos seus dados pessoais realizado pela SOUL.
We believe that privacy is important. As such, we only collect the information needed to conduct business and improve your experience. We will never sell your data and we will not share your data without your permission. Our Privacy Policy below, and our list of Subprocessors covers a list of the data we collect, how and why we use it, and where it is kept.
Thank you for visiting our Site and/or using Heights, an app designed to allow you to build and manage your own online education program. This Privacy Policy, like our Terms of Service, is an integral part of using our service, and you must completely agree to it in order to use our website and service.
Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:
“App” refers to our Heights app, which provides a platform for creating and managing online education programs;
“Heights” refers to our company, known as “Velora Studios, LLC”; our Site; our Service; our App; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
“Privacy Policy” refers to this Privacy Policy;
“Service” refers to the services that we provide through our Site, including our Site itself, our education platform creation services, our App, and any other services we may provide online or offline;
“Site” refers to our website, www.heightsplatform.com;
“Subprocessor” refers to an entity which processes personal data on behalf of Heights so that we can provide our Service;
“User” refers to users of our App, and general visitors to our Site;
“You” refers to you, the person who is governed by this Privacy Policy.
Identifying Information
We collect certain personal information from you when you sign up to our Service that can be used to identify you, such as your name, e-mail address, credit card information, IP address, time zone information, password, and any other information that we may deem relevant to provide our Service to you. The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy. We will never sell your personal info to third parties, and we won’t use your name or company in our marketing materials without your permission.
Non-Identifying Information
Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.
We may use your information to:
Users may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the Site and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.
We use cookies to create a session and remember a User as they use our Site, in order to distinguish them from other Users. We also use them to remember your preferences, compile statistical data about the usage of our Site, protect against malicious usage of our Site and optimize the speed of our Site. For this reason, it is necessary that you enable cookies in your browser in order to use our Service, and you hereby acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies in relation to your computer system. There are four primary uses for different types of cookies we may use:
Cookie Type | Purpose |
---|---|
Operation Essential | These cookies are necessary for us to provide our Service. They help to recognize your account status, protect your account security, and remember your preferences. |
Analytics | These cookies help us to maintain and continuously improve our Service. We use this type of cookie to help improve your experience using our Service. |
Advertising | We use these cookies to serve advertisements that we believe may be relevant to your interests, and to measure the effectiveness of these advertisements. We also may use the information provided by this type of cookie for frequency capping purposes (ie: to ensure we are not serving the same advertisement to you too many times). |
Third Party | Subprocessors and other businesses we have contracted may use cookies for the same purposes as described above. |
Revoking permission of certain cookies that are not operation essential for us to provide our service:
Heights uses the Facebook Conversion Tracking Pixel, a service of Facebook, Inc. (https://www.facebook.com/policy.php). This cookie is an advertising type cookie which allows us to record the results of our advertisement performance for marketing purposes. You can revoke the permission for Facebook to track this at the following link: https://www.facebook.com/ads/website_custom_audiences/
Heights uses Google Analytics, a service of Google, Inc. (https://policies.google.com/privacy?hl=en) which allows us to track visits to our website and other browser data so that we can improve your experience. Our particular use of Google Analytics keeps your IP address anonymized before Google records it. This anonymized, or masked IP address, will not be connected to any other data on Google. This is an analytics type cookie. You can prevent analysis of your browser behavior across all websites using Google Analytics by installing this browser plugin: http://tools.google.com/dlpage/gaoptout. Google Analytics Advertising Features may also use anonymized insights into your device behaviors, and you can access and or delete such data via Google's "My Activity" page.
Heights may post links to third party websites on its Site. These third party websites are not screened for privacy or security issues by Heights, and you release us from any liability for the conduct of these third party websites.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Heights bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
Although you are entering into an Agreement with Heights to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.
Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website. A current list of vendors is available upon request.
It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.
Without limiting the generality of the foregoing, you authorize us to use the following third party services which may also store data about you:
Supplier | Data Type | Anonymized | Discarded | Archived |
---|---|---|---|---|
Airbrake | Error logs | |||
Algolia | Search queries | Yes | Automatically after ~24 hours | |
Amazon Web Services | Media files | Yes | ||
ActiveCampaign | Email, name | |||
ActiveCampaign | Browser identifiers | |||
CloudFlare | Media files | Yes | After trial or subscription ended | |
Continually | Email, name | |||
Continually | Browser identifiers | |||
Google Analytics | Browser identifiers | Yes | ||
Help Scout | Email, name | |||
Help Scout | Browser identifiers | |||
Heroku | Email, name | After trial or subscription ended | ||
Heroku | Password | Bcrypt encryption | After trial or subscription ended | |
Heroku | Account data/media files | After trial or subscription ended | ||
Plerdy | Browser identifiers | Yes | Automatically after 6 months | |
OpenAI | Account data | After trial or subscription ended | ||
Scout APM | Operation heuristics | Yes | ||
Segment | Browser identifiers | |||
Segment | Email, name | |||
Segment | Account analytics | |||
Sendgrid | Email, name | |||
Stripe | Credit card data | PCI Compliant | ||
Transloadit | Media files | Yes | Automatically after ~24 hours |
You authorize us to allow third party Site and App visitors to view and download data to their respective devices (not limited to mobile phones, tablets, laptops, computers), whether these third party visitors access this content via our Site, App or view and download this content via any mobile application which displays it. Without limiting generality, you understand that the ability of other parties to view information you save in our App and Site is a part of the Service we are providing to you.
At times it may become necessary, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, unless we are legally prevented from it, we will notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
By providing information to the Site that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited email from Heights since, by providing such information, you agree to receive communication from us other anyone else covered under this Privacy Policy. However, you may unsubscribe from marketing communications by clicking on the unsubscribe links in our marketing emails, or by notifying Heights that you no longer wish to receive solicitations or information and we will remove you from the database. We may still send certain transactional emails required in order to provide you notice to important alerts regarding your account in our Service.
We take certain measures to enhance the security of our Site and Service, such as by using SSL Certificates. Your data is encrypted in transit between you and Heights for account and payment related pages. Should you be accessing our service through a custom domain (ie: a domain other than heightsplatform.com), ensure that the domain used to access our service also has HTTPS if you want your data to be encrypted throughout our entire App. We make routine, secure backups of your data, and we use multiple techniques to eliminate points of failure. We also conduct security reviews on our Service periodically and ensure that third party contractors and employees only have access to the information that is necessary for them to perform their job. However, we make no representations as to the security or privacy of your information. It is in our best interest to keep our website secure, but we recommend that you exercise precautions and use anti-virus software, firewalls, and other precautions such as not telling others your password to protect yourself from security threats. If you need to report an exploit, or you have noticed and incident with your account, please contact us at security@heightsplatform.com.
In the event that your private data are disclosed to unauthorized people (ie: hackers), Heights will send email notifications to all possibly affected parties. We may also make an announcement on our Site directly.
We retain your personal information for the duration of our business relationship, and afterwards for as long as necessary for legitimate business purposes until you exercise your right to erase your personal information. When you request your account and personal information be deleted, we’ll ensure that nothing is stored on our servers past 30 days. Data that you choose to delete from your account while it is active will also be deleted within 30 days, though most data is deleted instantly.
The General Data Protection Regulation (“GDPR”) gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Heights recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
Many of these rights can be exercised by logging in to our App and directly updating or deleting your account data. If you have any questions about exercising these rights, please contact us at privacy@heightsplatform.com.
This section pertains only to residents of California. Heights permits residents of California to use its services. Therefore, it is the intent of Heights to comply with the California Business and Professions Code §§ 22575-22579 and the California Consumer Privacy Act of 2018 (“CCPA”). If you are a California resident, you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. In summary, you must presume that we collect electronic information from all visitors.
Below are the rights you have, though these are not absolute. In certain cases we may decline your request as permitted by law.
You may contact us at privacy@heightsplatform.com with any questions or to exercise these rights listed above. We may require government identification to process your request and to confirm your residency.
Individuals under 13 years of age are not allowed to use our Service. If you become aware of a User who is under the required age to use our Service, please notify us immediately at privacy@heightsplatform.com and provide us with full details as to why you believe they are below that age and we will address the issue. If you are a User who is reported in this manner, we may require you to provide suitable proof of age, such as a copy of government identification, in order to continue using our Site and/or Service.
Your information may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Heights transfers Personal Information to the United States and to multiple third party Subprocessors (List of Subprocessors). We enter into GDPR-compliant data processing agreements with each of these Subprocessors. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page. We may send out an email notification to notify you if more significant changes are made. You must read this page each time you access our Site and Service and notify us at privacy@heightsplatform.com with details sufficient to identify your account if you do not agree to the amendments, so that we may terminate your account. You may also contact us via mail with questions at:
Attn: Velora Studios, LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
Last Modified: March 09, 2023